Administrator An Ideal Way to Share Helo with Others Save US$100 with the BioSense Bundle! Featuring four BioSense health bands, the new BioSense Bundle makes it so easy to share Helo with others. It’s available now for just US$496 - a discount of US$10... News Mar 27, 2023 Announcements
Administrator Is the Helo Strap waterproof? Yes, it is. It has a waterproof certification of IP68 , so you can wear it swimming in a pool or open water to a depth of 50m. The strap can be worn while washing hands, rain or swimming in shallow wa... accessories Helo Strap Mar 21, 2023 Helo Strap
Administrator What if my Helo Strap/Card is not functioning? Our Support Team is available to assist you with any issues you may come across. As well, please visit our Info Centre for information on anything else you may require assistance with.... accessories Helo Strap Mar 21, 2023 Helo Strap
Administrator What is the Helo Strap and what can I do with it? The Helo Strap is a special watch strap that allows you to pay at any NFC POS around the world using VyvoPay technology - just like a contactless credit card. It is an interchangeable strap and it is ... accessories Helo Strap Mar 21, 2023 Helo Strap
Administrator Is the Helo Strap active when my device is off or out of battery? Yes. You can make payments even if you forget to charge your device.... accessories Helo Strap Mar 21, 2023 Helo Strap
Administrator How can I pay with Helo Strap? To pay, you just need to have the Helo Strap equipped, and hold it close over the contactless payment terminal when prompted to pay (sensor tag side towards the terminal) until you receive confirmatio... accessories Helo Strap Mar 21, 2023 Helo Strap
Administrator Does Helo provide a guaranteed delivery date for warranty repairs or replacements? No, Helo cannot provide a guaranteed delivery date for your warranty repair or replacement.... Orders Orders and Returns Mar 1, 2023 Orders
Administrator What happens if I ship the Helo Device without a valid and authorized RMA Number or with an expired RMA number? Products received by the Company that do not match the information in the approved request, or are shipped without a valid and authorized RMA Number or with an expired RMA number (more than 30 days fr... Orders Orders and Returns Mar 1, 2023 Orders
Administrator Is the Limited Warranty transferable? No, the Limited Warranty is non-transferable.... Orders Orders and Returns Mar 1, 2023 Orders
Concetta Moccia What do I need to be eligible for the Limited Warranty? To be eligible for the Limited Warranty, you must have: An active Account with no outstanding balance or any unpaid fees. Be the original owner of the Helo Device, meaning that you personally purchase... Mar 1, 2023 Orders
Administrator How long is the Warranty Period for Helo Devices? The Warranty Period for Helo Devices is one year from the date of receipt of the Helo Device, or for any longer period as required by applicable law, including two years from the date of receipt of th... Orders Orders and Returns Mar 1, 2023 Orders
Administrator What is not covered by the Limited Warranty? The Limited Warranty does not cover: Non-Helo Devices or counterfeit products. Lost or stolen Helo Devices. Damage or failure through misuse or malfunction. Normal wear and tear, improper or negligent... Orders Orders and Returns Mar 1, 2023 Orders