Concetta Moccia What are the statuses of the orders? Every order you make on the HeloHealth Shop will appear in the personal area of your HeloHealth Shop account . From there, you can check the status of each order. Log into shop.helohealth.com . Click ... Oct 17, 2023 Orders
Concetta Moccia Why my purchase didn’t go through? When an order doesn’t go through when you try the payment checkout, the reasons may be: The card you are using is lacking funds: charge your card with a sufficient amount to complete the purchase. The... Orders Oct 17, 2023 Orders
Concetta Moccia What to do if the Subscription AutoRenew payment fails? If you have problems with your payment method and you need to update/add new cards , make sure to do it before the Subscription expires . The “ Manage payment method ” button in your Active Subscripti... Helo Wellness+ Oct 5, 2023 Helo Wellness+
Concetta Moccia How can I update the NutraLife AI™ App? There are two different ways to update the NutraLife AI™ app: OTA (over-the-air) through the App or through the Store . To apply the OTA update through the App 1. Open the NutraLife AI App. 2. When th... Sep 19, 2023 NutraLife App
Concetta Moccia I use a Huawei device. Is there a special requirement to use the OTA (over-the-air) update system? Yes, please download the new app here. Once you have this new version, the OTA feature will apply to future updates.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I loose internet connection while updating NutraLife AI™ App? You will see that the progress bar will stop and will no longer move. The only thing you can do is close the App and open it again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I start updating the NutraLife AI™ App and leave the App in Background? The App will keep updating in background.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if the phone turns off while updating the NutraLife AI™ App? If the phone is turned off, the download will be interrupted. Open the App and click the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I close NutraLife AI™ App while updating? Closing the App will interrupt the download. Open the App and click the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I receive a call while updating the NutraLife AI™ App? The phone call will interrupt the download. The OTA download will be resumed after pressing the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia I lost my card/band activation code, how can I retrieve it? The activation code is essential for the activation of your VyvoPay/OdeePay card or band and must be carefully stored. In the case you lost your card/band activation code, follow these steps: 1. Downl... Helo Strap Sep 14, 2023 Helo Strap
Concetta Moccia How do I sign up to the Helo Smart App and create an account? 1. Download the Helo Smart App from Apple App Store , Google Play Store or APK for Huawei . 2. Open the App, type your email in the specified text box and click " Continue ". 3. A One-Time-Password (O... Mobile app Mobile app Q&As Aug 16, 2023 Mobile app Q&As