The BioSense does not turn on

  1. When the battery is completely discharged, your BioSense will not turn on. Fully charge the battery before turning on the Watch. (10 min minimum)
  2. Unapproved chargers or cables can damage the Health Band.
  3. Before charging the battery, ensure that the charging terminals of the Health Band and the wireless charger dock are free of foreign material, such as sweat, liquid, or dust. Clean the charging terminals with a soft dry cloth. 
  4. If the device does not turn on after charging for a suitable time, please contact Customer Service.

BioSense water resistance tips