Administrator I can’t see the REM Sleep hours in the Sleep Analysis of my LifeWatch Generation 2. The new REM Sleep analysis requires the 24h monitoring feature to be on. When activated, the 24h monitoring feature will take six (6) hours to effectively begin monitoring, as the watch will monitor a... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator Lithium-ion battery useful tips Lithium-ion batteries are used in most wireless devices because they are lightweight, can hold a charge, and can be recharged repeatedly. Because these batteries are more sensitive than alkaline batte... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator How to perform a reset on your LifeWatch Generation 2 If you decide to give your watch to a family member, or if you just want a fresh start, you should reset the watch. All of your personal data will be removed and the watch will restore back to its def... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator How to keep your LifeWatch Generation 2 at its normal operating temperature Updated 5 months ago Helo devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator LifeWatch Generation 2 water resistance tips No matter what nature throws at you - whether it's rain or puddles - your watch will be perfectly fine. In other words, you can keep track of your workout when it's raining, or even underwater! Please... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator Prevent screen burn on your LifeWatch Generation 2 If you notice any discoloration on your LifeWatch screen, you may be experiencing screen burn. It can take the form of a text or image outline, fading colors, or other noticeable patches or patterns o... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator Use Do not disturb mode (Silent mode) on your LifeWatch Generation 2 To make sure you're always on track, you can set numerous reminders on your device. But sometimes the reminders can be more distracting than helpful. When you need to silence notifications, such as at... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator My LifeWatch Generation 2 is damaged There may be a fault with your LifeWatch. Please contact the Customer Service , sending video proof of your issue. Please note that any damage caused to your device won't be covered by the warranty. Y... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator The LifeWatch Generation 2 touchscreen responds slowly or improperly If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. The touchscreen ... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator LifeWatch Generation 2 freezes or has errors Restart the LifeWatch If your LifeWatch freezes or hangs, you may need to close apps or turn off the LifeWatch and turn it on again. Force restart If your LifeWatch is frozen and unresponsive, press a... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022
Administrator The LifeWatch Generation 2 does not turn on When the battery is completely discharged, your LifeWatch will not turn on. Fully charge the battery before turning on the Watch. Use only Helo chargers and cables. Unapproved chargers or cables can d... LifeWatch Generation 2 LifeWatch Generation 2 Troubleshootings Nov 28, 2022