Concetta Moccia What’s in our App Info Page? On the Info page of our App you’ll find documents resources and a direct link to receive the Support Team assistance. On the top you’ll find User guides, tutorials and more . When clicking on it, you’... Mobile app Mobile app Q&As Apr 8, 2024
Concetta Moccia Does Helo App perform Automatic Background Sync? Yes, the app performs automatic background synchronization with the device, with a variable frequency of 6 hours , 3 hours , 60 minutes , or 30 minutes . In order to obtain a correct synchronisation, ... Mobile app Mobile app Q&As Dec 4, 2023
Concetta Moccia When I connect more devices to the app, where can I find each device’s record for a specific Health Feature? You will always find all your devices records in Data page Health feature page device icon.... Mobile app Mobile app Q&As Dec 4, 2023
Concetta Moccia When connecting a new device to the App, will its new data replace previous device’s data in the Data page? If you connect the new device to your account: No, the previous device’s data will still be visible in the App’s Data page. You will always find all your devices records in Data page Health feature pa... Mobile app Mobile app Q&As Dec 4, 2023
Concetta Moccia If I unpair my device from the App, will the data collected until that point go lost? No, the data of each device you connect to your App account are always recorded and will remain visible in the Data page even if the device is unpaired. You will always find all your devices records i... Mobile app Mobile app Q&As Dec 4, 2023
Concetta Moccia How do I sign up to the Helo Smart App and create an account? 1. Download the Helo Smart App from Apple App Store , Google Play Store or APK for Huawei . 2. Open the App, type your email in the specified text box and click " Continue ". 3. A One-Time-Password (O... Mobile app Mobile app Q&As Aug 16, 2023
Administrator Mobile App APK download Helo App Click to download the APK file for all Huawei/Android devices . Last update April 8th 24 Heka Pro App Click to download the APK file for all Huawei devices . Last update April 8th 24... Mobile app Mobile app Q&As Dec 13, 2022
Administrator What’s in our App Profile Page? On the Profile page of our App you’ll find all your personal information and settings and the basic information of the App. On the top of the page you have your picture on the left, your email display... Mobile app Mobile app Q&As Dec 2, 2022
Administrator What’s in my App Device Page? On the Device page of the App you’ll find all the settings that will reflect on the device you paired to the App. On the top of the page is displayed the model name of your device, its status (connect... Mobile app Mobile app Q&As Dec 2, 2022
Administrator What’s on my App Data Page? When entering the App data page, you’ll find an overview of your basic physical activity in the first part of the screen, displaying: Steps: the number of steps taken during the day. Right below, you ... Mobile app Mobile app Q&As Dec 2, 2022
Administrator How can I activate the Fall Detection? Fall detection is able to alert your contacts if a fall episode is detected. To activate the detection: 1. Log into your App and go to the Device page. Click on Guardian . 2. Scroll down until you fin... Mobile app Mobile app Q&As Dec 2, 2022
Administrator What do my contacts receive in an SOS message? Depending on the devices they use, your contacts will receive alerts: Inside the App with a map of your last location* On their devices in the form of a red pop-up alert* As an SMS with a link to the ... Mobile app Mobile app Q&As Dec 2, 2022