If you're experiencing difficulty logging in to the HeloSmart app, ensure that your phone has a stable internet connection. Poor connectivity can be one of the primary causes of login problems.
If you have any active VPN on your phone, it may be causing a connection issue in the app. Check if you have an active VPN on your phone and follow these steps:
- Disable the VPN.
- Open the HeloSmart app again.
- Enter the email address to receive the OTP code.
If the problem persists, contact our support team for assistance.