Administrator How do I calculate shipping costs & delivery times? The shipping-method options and costs depends on the shipping address. The delivery time can range between 5 and 15 working days . Please refer to your order and post-purchase notifications (email or ... Orders Shopping Dec 12, 2022
Administrator What shall I do if I receive an error at checkout? If you receive an error message when you attempt to submit your order, you should check the following: Ensure that there are no typos or misspellings with your name, street address, city, state, and Z... Orders Shopping Dec 12, 2022
Administrator How does sales tax work? Helo is registered to collect taxes on sales in all countries and states which impose such tax. The taxation will depend on the shipping address of the order. Digital items (such as Helo Wellnes+) app... Orders Orders and Returns Dec 12, 2022
Administrator What shipping fee will I pay for a partially canceled order? If you placed your order and part of your order was canceled, the order shipping fees will be unchanged.... Orders Orders and Returns Dec 12, 2022
Administrator What rewards will I receive for a partially canceled order? Rewards depend on the merchandise ordered. Any partial cancellation of your order will effect your rewards. Points and reward will be recalculated accordingly.... Orders Orders and Returns Dec 12, 2022
Administrator What if I place an order and one of the items in it goes out of stock? If an item in your order is out of stock after your order has been placed, we will wait until the missing item is back in stock to ship your order. You will receive a notification via email.... Orders Orders and Returns Dec 12, 2022
Administrator How do I cancel my Order? If you would like to cancel your order please contact Customer Service. To learn more How can I track my orders? → How can I refund my Order? →... Orders Orders and Returns Dec 12, 2022
Administrator How do I modify my Order? Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified . To learn more How can I track my orders? → How c... Orders Orders and Returns Dec 12, 2022
Administrator How do I add an Affiliate Code to the order? A Helo Affiliate Code consists of letters and numbers. To redeem it, just follow these easy steps: On the last page of the Checkout process, once you’ve completed your order and agreed to our terms co... Orders Shopping Dec 12, 2022
Administrator I entered Helo Health Promo Code information. Why is it still asking for my Credit Card? Your Helo Health Promo Code may not cover the full order total, which can include sales tax and shipping fees. Any remaining amount will need to be paid with another method of payment, such as credit ... Orders Shopping Dec 12, 2022
Administrator How do I Redeem a Promo Code? A Promo Code consists of letters and numbers. To redeem it, just follow these easy steps: 1. On the Checkout page in the Payment section, Click the “ I have a promo code ” button. 2. Enter your Promo ... Orders Shopping Dec 12, 2022
Administrator What are the types of Promo Codes? Helo Health offers several kind of promo codes: Wellness+ Redemption Codes : Codes provided in the welcome email at the creation of an account in the Helo Smart App, consisting of letters and numbers ... Orders Shopping Dec 12, 2022