If your subscription is shown as inactive in the Helo app, it may be expired.
Please ensure that the subscription is not Closed and the 30 days have not concluded, to avoid this case.

If the Subscription is running and/or the 30 days have not concluded, we suggest you do not close the subscription nor purchasing a new one, as this will not solve the issue. We invite you to contact the Helo Health Support Team to resolve this situation.