What is not covered by the Limited Warranty?

The Limited Warranty does not cover:

  • Non-Helo Devices or counterfeit products.
  • Lost or stolen Helo Devices.
  • Damage or failure through misuse or malfunction.
  • Normal wear and tear, improper or negligent use.
  • Improper or abnormal use, or any use contrary to instructions provided by Helo.
  • Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions, cosmetic damage.
  • Any unauthorized modification to the product, attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the Helo Devices, or any alteration of the factory model name and/or serial number.
Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund?