Does Helo App perform Automatic Background Sync?

Yes, the app performs automatic background synchronization with the device, with a variable frequency of 6 hours, 3 hours60 minutes, or 30 minutes.

In order to obtain a correct synchronisation, please follow the advices below:

  • The app must be open/active in the background, and the phone's Bluetooth must be active; otherwise, automatic synchronization will not occur.
  • It is recommended to always perform at least 2 manual synchronizations during the day (morning and night).

For Android users: Background sync will work best if your phone's "Pause app activity if not unused” setting is disabled.

1. Open your App info.
2. Scroll down until you find “Pause app activity if unused” and turn off the switch next to it.

When I connect more devices to the app, where can I find each device’s record for a specific Health Feature?